After both parties (overseas sellers and i-order) reach an agreement and decide to build official business relationship, i-order will send 2 files to you: a contract and an invoice by email. After you receive them, please print the contract file out, fill in the necessary information and sign on it. Then, please fax the contract file back to us.

The moment we receive the signed contract file from your company, our contract will come into effect. Then, please follow payment instructions on the invoice we sent you and transfer the initial payment within 7 BUSINESS DAYS, starting from the day you faxed the signed contract to i-order.

Payment transfer for Credit Card Sales

Billing cycle ends twice a mouth: on the 10th and on 25th of the mouth.
Sales amount will be paid to the merchant's bank account 1 mouth after each billing cycle date.

Payment transfer for Rakuten Super Points Usage

Billing cycle ends once a mouth.
Sales amount will be paid to the merchant's bank account 2 mouths later, on the 2nd Friday of the pay mouth.

Payment transfer for Rakuten MultiPay Service

Billing cycle ends once a month : on the end of the month. Sales amount will be paid to the merchant's bank 10 days after each billing cycle end date.
( payment via Rakuten Edy, Suica,iD,Au Easy Payment, ChinaPay and Alipay, as well as payment at leading convenience stores
including 7-11, Lawson, Family Mart, Circle KSunkus, Seiko Mart and Mini Stop, and Pay-easy financial institution internet banking or ATM).

i-order would follow Rakuten' billing cycle and transfer to merchants sales amount on a monthly bases.
(*commission fee to i-order/ commission fee to Rakuten/ system service usage fee to Rakuten will be deducted
from the total sales amount before i-order transfer payment to merchants)